Vivocha, an italian startup which provides online customer care services to corporates clients has raised € 1.5 million from Vertis Venture and Principia II. This is a really great news in view of its participation to TechCrunch Italy which will be held in Rome on next 27th September 2012.
Vivocha, an italian startup with headquarter in Cagliari - Sardinia - and offices in Milan and San Francisco, offers an cloud-based platform of Customer Care Interactions addressed to corporate clients which want to improve the real-time management to target their audience aiming at maximizing and optimizing online sales and assistance services. By enabling all real-time channels of communication such as Chat, VoIP, Callback, and "share" functions (co-browsing, form sharing and content sharing) Vivocha
adds to e-commerce and web interaction a very important component: the human support. Vivocha, does not requires the installation of any software or infrastructure. Both integration services (such as tags, APIs and web services used to integrate on a corporate website) and management tools (desktop agente, configuration, monitors) are fully web-based and require, client side, nothing more than a standard browser.
One year after the launch of its Beta version, Vivocha has already conquered the trust of big clients such as ENEL, Wind-Infostrada, Fastweb, Findomestic, Edison, Foppappedretti, Genialloyd, ING Direct, CheBanca, RCS, Linear, WeBank, Ausilium, PosteMobile, Nectar, as well as an increasing number of e-commerce operators.
Leveraging on the experience so far gained, Vivocha aims to extend the market of Online Engagement solutions to the increasing segment of companies which operate in the e-commerce space or which are increasingly shifting customer care processes on the web. Thanks to Vivocha, every company can now launch a new service of online customer in less than five minutes and through the innovative pay-per-interaction model also the decision process is enormously streamlined.
With this funding coming from two of the principal venture capital funds in Italy, the company will be able to accelerate the international growth process as well as the ambitious aim to become a global player in the market of Customer Service.
With the entry of the two funds also the board gets updated: Daniele Barki (President) representing Reitek S.p.A., Renato Vannucci for Vertis SGR, Marco Magnocavallo for Principia SGR, and the two co-founders Federico Pinna (CTO) and Gianluca Ferranti (CEO).
Vivocha was founded in 2012 as spin-off of Reitek S.p.A. a leading company in the production and marketing of solutions of contact center and campaign management.
Vivocha offers an innovative multi-channel platform of Online Customer Interactions which allows online users to interact on real-time with an operator of contact center without configurations or installations. Vivocha is the only integrated platform for the management of web-based interaction channels - Chat, VoIP, Call Me Back - endowed with a flexible and - at the same time - powerful Proactive Engine (web analytics, rules based proactive interactions, behavioural targeting) and functionalities of cooperation (document and form sharing). Thanks to Vivocha every company can launch a new service of online customer in less than five minutes and without any technical competence. Through its "Freemium" model Vivocha is totally free for the majority of users. Premium accounts can enjoy an innovative pay-per-interaction model.
Principia SGR is today one of the biggest players in the italian venture capital industry, for managed assets, through two closed-end funds, "Principia Fund" and "Principia II", with focus on Central and Southern Italy and on typical italian peculiarities in terms of creativity and skills. Moreover, Principia SGR is beneficiary - along with other venture capital funds - of the resources of the fund "High Tech Sud" (HT Sud) promoted by the DIT (the Department for Innovation and Technologies of the Presidency of the Council of Ministers).
On Vertis SGR:
Vertis SGR is today an asset management company which manages three closed-end funds specialized in acquiring holdings in SMEs located in southern regions. The assets of the three funds total € 80 million. Based on this, Vertis SGR may accompany firms in all the stages of their lives, both in the initial (start-up) and in those of growth and maturity (expansion and buy-out). The capital of the asset management company is represented by subjects which are dependent from any banking group.
Being the only asset management company in Southern Italy, its headquarter is in fact in Naples, the geographical proximity to the target companies facilitates the contact with local entrepreneurs. One of the main assets of Vertis SGR is its know-how. In fact, the company look back to a considerable wealth of knowledge, experience and relationships built by its members in the last 15 years.
Vertis SGR has agreements with 15 research centers and 7 Universities in south Italy and appointed as its advisor Fondamenta SGR, a company which manages a fund for technology transfer (TT Venture). Thanks to the combinations of all this, Vertis SGR is able to effectively select companies and projects which create value. Vertis SGR has realized 14 investments in the last 3 years.